Dear Wing
Point Members,
4/8/2008
As many of you know, I am currently your food
and beverage manager here at Wing Point. This
summer, I will be taking on the additional
responsibility of managing the pool. This is an
area that the club, as well as many members,
felt a need for improvement. I am going to
address many of the issues and complaints that
members have expressed over the last few years.
Please take the time to read each section so you
can be up to date on what will be expected this
year at the pool. I am hoping that with
communication, many of these issues will be
taken care of, and we can all enjoy a great
experience at the pool this summer.
Food Service
One of the areas that many members voiced
concerns about was the food and beverage service
at the pool. We have tried numerous ways to
provide these services, including a snack shack,
outdoor barbecue, and food runners, over the
past 3 years alone. So far, there have been
problems with each method. The snack shack was
an eye sore as well as unequipped with the
proper vents and kitchen equipment necessary to
provide all the menu options. The outdoor
barbecue idea limited the menu choices and we
did not have the refrigeration or space to store
food at the proper temperatures. The food
runner method seems to work the best because it
offers the widest menu selection and is cooked
by our trained kitchen staff upstairs. The
problem with the food runner method is that
things can be very slow. The kitchen is cooking
for the full restaurant, bar, decks, window on
the green, 9th tee box, etc… There
are times when the kitchen gets very overwhelmed
with orders and things start to slow down all
over. There is no way of getting around this.
Members may assume that we don’t have enough
staff or that the staff is just not working very
hard or fast, but in all reality, it comes down
to not having enough space. We cannot staff any
additional kitchen crew because there would be
no place to put them. The “line” in the kitchen
is only about 8 feet long and we only have one
grill, one flat grill, and 2 fryers. By
explaining all of this, I am hoping that it will
help members to realize why things can sometimes
take a long time. If it is a hot summer day and
you see a full parking lot you can assume that
all areas of Wing Point are busy. My suggestion
is that members ordering at the pool should try
and place there orders at least 30 minutes prior
to the time they would like to eat if it is a
busy day.
Another concern that members mentioned was that
once they did receive their orders, things would
be incorrect. I will be implementing a double
check system in the kitchen to help insure order
accuracy. I will also be numbering the tables
at the pool so that after members have ordered,
the runners can deliver the food directly to the
members table.
I have read each and every comment that members
submitted last year regarding the pool. There
were a lot of great suggestions and things I
will be adding this year such as server name
tags, table numbering, and separate color coded
recycle and trash cans.
There was also some talk about the cleanliness
of the tables, decks, and the locker rooms. I
will be having the staff check and clean the
locker rooms at scheduled times throughout the
day. They will also have towels and sanitizer
at the pool for the staff to use to clean tables
after each use. The staff will be trained to
look for and pick up any trash on the deck as
well. If you happen to notice an area that
needs cleaned, please don’t hesitate to ask the
staff to take care of it.
Lifeguards/Safety
I also wanted to talk about the lifeguard and
safety issues at the pool. I understand the
importance of safety at the pool and felt that
if I was going to be a proper pool manager, I
would need to be lifeguard certified. The only
class that was available was a high school life
guarding class so I have subjected myself to a
little humiliation in order to be the best
manager possible. I am now a 30 + year old high
school student! But in all seriousness, I felt
it was a necessary thing to do and think I will
be a better manager because of it. I am also
taking classes with the county to learn about
managing a pool and all that it entails. Chris
Timma will continue to help with the maintenance
of the pool.
Hours/Scheduling
Another area of concern that I want to talk
about is the balancing of lap swimming, swim
team, lessons, and general open swim. We have a
variety of members who use the pool for many
different reasons. Although I realize that we
can not please every individual, I want to try
and find the best balance for all members. I
have attached a copy of the 2008 schedule. We
will be offering set times to all the different
swimming groups. We will be re-establishing
affordable group lessons, as well as individual
lessons. These lessons will be available only
to Wing Point members and only at set times.
During the times when the swim team and the
lessons are taking place, we will still be
reserving at least 2 lanes for lap swimming.
The swim team will be finishing up at the end of
July this year which leaves the whole month of
August for extra undisturbed lap swimming.
Guest Fees/Pool Passes
The last thing I want to talk about is guest
fees and pool passes. There has been some
confusion in the past about how guest fees work
and many members do not know about the option of
buying a pool pass for visiting friends and
family. Guest fees are $6.00 per guest per
visit. There is a Wing Point rule that you
cannot bring the same guest, if they are a
Kitsap County resident, more than three times
per summer. Many times members have visiting
friends or relatives who stay for a week or
more. There is an option to buy a pool pass for
the visiting friends or family. The pass is $30
for the week and covers the whole family. The
pass must be purchased ahead of time and the
names of each guest or family member must be
provided. Pool passes can be purchased in the
main office and will be charged to your member
account. We are also trying out a new,
experimental grandchildren rule this summer.
Members may bring up to two grandchildren Monday
– Friday and not pay the guest fees. Again,
this is only Monday – Friday and does not
include weekends.
In closing, because I will still have all of my
responsibilities as the food and beverage
manager, I will not be able to be at the pool at
all times. I feel it is very important to put a
great crew in place down at the pool including
supervisors who will report back to me on a
daily basis. Ken will be returning this summer
and I will also be hiring two additional
supervisors. I really want this summer to be
the best yet for Wing Point members and think
that with good communication and member feed
back we can accomplish that.
Thank you for taking the time to
read this.
Sincerely,
Katy Goldsberry,
F & B Director
Pool Side
Food & Beverage
Hours of Operation
Monday 12-7 pm
Tuesday 12-7 pm
Wednesday 12-7 pm
Thursday 12-7 pm
Friday 12-5 pm
(BBQ Poolside 5-7 pm)
Saturday 12-7 pm
Sunday 12-7 pm
Pool Menu
Choices
*Items come with a choice of
French Fries,
Potato Salad, Cole Slaw or Fruit
*Hamburger $7.75
*Cheeseburger $8.75
*Bacon Cheeseburger $9.75
*Garden Burger $8.50
*Hot Dog $5.95
*Grilled Cheese $6.25
*Chicken Strips $6.95
*Veggie Wrap $7.95
*Deli Sandwich $7.75
Caesar Salad $5.50
Chicken Caesar Salad $8.50
Spinach Salad $5.50
Chicken Spinach Salad $8.50
Asian Chicken Salad $7.95
Side of Onion Rings $5.50
Side of French Fries $2.50
Please expect a 30 minute wait
when it is busy.
Orders will be taken until 6:30 pm every day
except Friday’s.
Friday evenings from 5-7 pm there will be a
poolside BBQ with
hamburgers, garden burgers, and hot dogs.
2008 Wing
Point Group Swim Lesson Schedule
Group lessons will be M-F 11:30 am –Noon
A maximum of 4 students per class (members only)
Cost $40 per child
Beginning Swimmers
(Little to no experience in the water)
Section B-1 June 23-27
Section B-2 July 7-11
Section B-3 July 21-25
Section B-4 August 4-8
Intermediate Swimmers
(Comfortable in the water, prior swimming
experience required)
Section I-1 June 30 - July 4
Section I-2 July 14-18
Section I-3 July 28 - August 1
Section I-4 August 11-15
Sign ups are on a first come first serve basis.
You must call Katy to sign up and check
availability at 206-842-2688.
After you have called and signed up, please fill
out the following form and mail to:
Wing Point Golf & Country Club
P.O. Box 10460
Bainbridge Island, WA 98110
___________________________________________________________________________
(Detach and mail in)
Member Name ______________________________
Member # _______
Childs Name _______________________ Childs Age
_____
Lesson Dates _______________ Section #__________
(You must be signed up before you mail this in)
($40.00 will be charged to your member account)
2008 Wing Point Youth Swim
Team Information
June 9 - July 31, 2008
Cost $275.00
(Includes Team Warm Ups)
Monday - Thursday
10 and Under 8:30 am - 9:30 am
11 and Over 9:30 am - 10:30 am
Tuesday & Thursday
All Ages 7:30 pm - 8:30 pm
Please fill out the following form and mail to:
Wing Point Golf & Country Club
P.O. Box 10460
Bainbridge Island, WA 98110
___________________________________________________________________________
(Detach and mail in)
Member Name ______________________________
Member # _______
Phone # _________________________ Cell Phone #
_______________
Childs Name _______________________ Childs Age
________
Warm ups: Sweats XS S M L XL
Sweatshirt XS S M L XL
T-Shirt XS S M L XL
Emergency Contact Information
1._______________________________________
2._______________________________________
(Name & Phone Numbers)
$275.00 fee will be billed to your member
account
2008 Wing
Point Individual Lesson Options
Individual lessons will be
offered M-F 10:30am – 11:30am
Lessons will be 1/2 hour each and are
available to any Wing Point Member.
Individual Lesson Costs
1 Lesson: $35 each
2-3 Lessons: $30 each
4 + Lessons: $ 25 each
Sign ups are on a first come first serve basis.
You must call Katy to sign up and check
availability at 206-842-2688.
After you have called and signed up, please fill
out the
following form and mail to:
Wing Point Golf & Country Club
P.O. Box 10460
Bainbridge Island, WA 98110
___________________________________________________________________________
(Detach and mail in)
Member Name ______________________________
Member # _______
Childs Name _______________________ Childs Age
_____
Individual Lesson Dates _______________ (You
must be signed up before you mail this in)
(Fees will be charged to your member account)
